Explore Help Topics
Getting Started
What eDrive is, early access, setup and bringing your information into eDrive.
Your Account
Sign-in, account information, security, recovery, export and account closure.
Files & Storage
Uploading, organizing, downloading, searching, syncing, sharing and supported formats.
Ask eDrive
Natural-language search, AI answers, source files and how AI features work.
Photos & Memories
Photo libraries, search, albums, metadata, videos, originals and sharing.
Privacy & Security
Ownership, access, privacy requests, account security and reporting concerns.
Plans & Billing
Free, paid, Family and Business plans as pricing and billing become available.
Troubleshooting
Sign-in, uploads, sync, search, Ask eDrive, photos and service availability.
Getting Started
What is eDrive?
eDrive is a Personal AI Cloud designed to help you store, find, organize and understand your information. Traditional cloud storage primarily gives you a place to keep files. eDrive is being designed so you can also ask questions naturally and find what you need without remembering exactly where you stored it or what you named it.
Is eDrive available now?
eDrive is currently in development and product preview. Features, availability, supported platforms, storage plans and launch timing may change as the product develops.
How can I get early access?
Use Get eDrive Free on the eDrive website to register for product and early-access information as enrollment becomes available.
Your Account
Help will cover creating an account, signing in, account information, passwords and authentication, connected devices, recovery, exporting information and closing an account.
I can't sign in. What should I do?
Once accounts become available, sign-in troubleshooting and account-recovery instructions will be provided here. Never send passwords, authentication codes or recovery codes through an ordinary support message.
Can I delete my account?
We intend to provide appropriate ways to close accounts and delete or export eligible information, subject to security, technical and legal requirements.
Files & Storage
What kinds of files will eDrive support?
eDrive is being designed around common personal and business information including documents, PDFs, photographs, videos, spreadsheets, presentations, receipts, records and other digital files. Final formats and limits will be published before launch.
Do I have to organize everything into folders?
No. Folders can remain useful, but eDrive's goal is to reduce your dependence on remembering folder structures and filenames. eDrive is being designed to help you find information based on what it means, not just where it is stored.
Can eDrive connect to other cloud services?
Connections and import tools are part of the product direction. Specific integrations will be announced as they become available.
Ask eDrive
Ask your information.
Ask eDrive is the intelligence layer being designed to help you search, understand and work with your information using natural language. Examples include “Find the receipt for our refrigerator,” “Show me the photos from our Hawaii vacation,” “Summarize these insurance documents,” and “Compare these two proposals.”
Can Ask eDrive make mistakes?
Yes. AI-generated information can be incomplete, inaccurate or misunderstand context. Important information should be verified against the original source. Do not rely solely on an AI-generated answer for legal, financial, medical or other high-impact decisions.
Will Ask eDrive change my files?
Simply asking a question should not modify the original source file. Features that edit, organize, rename, move or otherwise change information should clearly communicate the action and, where appropriate, require user direction.
Does eDrive use my files to train AI?
eDrive's production AI architecture, providers, contractual safeguards and model-improvement practices are still being finalized. Before private production content is used with AI-powered services, we intend to clearly explain how that content is processed and whether information may be used to improve AI systems.
Photos & Memories
eDrive is being designed to make personal photos and videos easier to find without endless scrolling. Future search may use dates, metadata, descriptions, objects, scenes or other information to identify relevant images. Your original photos and videos remain your content.
Privacy & Security
Your information deserves serious protection.
Who owns my files?
You do. You retain ownership of files, photos, documents, videos and other content you store with eDrive. Using eDrive does not transfer ownership to eFind, LLC.
How do I submit a privacy request?
Privacy questions and applicable privacy-rights requests can be sent to legal@efind.com. eFind, LLC, 1420 East Roseville Parkway, Suite 140-354, Roseville, CA 95661, United States.
Privacy Policy · California Privacy Notice · GDPR Privacy Notice · Cookie Policy
Plans & Billing
We expect eDrive to offer options designed for individuals, families and businesses. A free offering is part of the current product direction. Final storage allowances, AI usage, pricing, billing and plan features have not yet been announced.
Troubleshooting
As applications become available, this section will cover sign-in, failed uploads, files that won't open or sync, search issues, Ask eDrive results, photos, storage, connected services, app issues, account security and service availability.
Your Information
Bring it in. Take it with you.
We believe your Personal AI Cloud should not become a trap for your information. As production services develop, eDrive intends to provide reasonable ways to upload, organize, search, download, export and delete eligible information and close your account.
eDrive for Families
eDrive is exploring experiences for household photos, documents, warranties, receipts, school records, travel information and other shared records. Family permissions, parental controls and children's privacy protections will be described before such services become available.
eDrive for Business
eDrive Business is intended to extend the Personal AI Cloud to teams and organizations. Future help topics may include administration, access, permissions, shared information, security controls, data management, billing, integrations and employee onboarding/offboarding.
Frequently Asked Questions
Quick answers about eDrive, AI, files, photos, privacy, plans and availability.
Product Status
Service availability, incidents and maintenance information as production services become available.
Still need help?
If you can't find what you need, contact eDrive and choose the topic that best matches your question.
Contact eDrive →Please do not include passwords, authentication codes, payment-card numbers, recovery codes or other highly sensitive information in a support message.