Explore Help Topics
Getting Started
What eDrive is, account setup and bringing your information into eDrive.
Your Account
Sign-in, account information, security, recovery, export and account closure.
Files & Storage
Uploading, organizing, downloading, searching, syncing, sharing and supported formats.
Ask eDrive
Natural-language search, AI answers, source files and how AI features work.
Photos & Memories
Photo libraries, search, albums, metadata, videos, originals and sharing.
Privacy & Security
Ownership, access, privacy requests, account security and reporting concerns.
Plans & Billing
Free, Plus, Family and Business plan questions.
Troubleshooting
Sign-in, uploads, sync, search, Ask eDrive, photos and service availability.
Getting Started
What is eDrive?
eDrive is a Personal AI Cloud designed to help you store, find, organize and understand your information. It combines familiar cloud storage with natural-language search and AI assistance.
How do I get eDrive?
Use Get eDrive Free on the eDrive website. Availability and plan options can vary by region.
Files & Storage
What kinds of files does eDrive support?
eDrive is designed around common personal and business information including documents, PDFs, photographs, videos, spreadsheets, presentations, receipts, records and other digital files. Specific formats and limits depend on the product and plan.
Do I have to organize everything into folders?
No. Folders remain useful, but eDrive reduces your dependence on remembering folder structures and filenames by helping you find information based on what it means.
Can eDrive connect to other cloud services?
Supported connections are shown when available. You choose what to connect and can manage permissions for connected sources.
Ask eDrive
Ask your information.
Ask eDrive helps you search, understand and work with your information using natural language. Examples include “Find the receipt for our refrigerator,” “Show me the photos from our Hawaii vacation,” “Summarize these insurance documents,” and “Compare these two proposals.”
Can Ask eDrive make mistakes?
Yes. AI-generated information can be incomplete, inaccurate or misunderstand context. Important information should be verified against the original source. Do not rely solely on an AI-generated answer for legal, financial, medical or other high-impact decisions.
Will Ask eDrive change my files?
Simply asking a question should not modify the original source file. Features that edit, organize, rename, move or otherwise change information should clearly communicate the action and use appropriate user controls.
Photos & Memories
eDrive makes personal photos and videos easier to find without endless scrolling. Search can use available dates, metadata, descriptions and other signals to identify relevant images.
eDrive for Business
eDrive Business extends the Personal AI Cloud to teams and organizations with shared knowledge, permissions, administration and business-focused support.
Still need help?
If you can’t find what you need, contact eDrive and choose the topic that best matches your question.
Contact eDrive →Please do not include passwords, authentication codes, payment-card numbers, recovery codes or other highly sensitive information in a support message.